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U.S. Bank logoU.S. Bank

Contact Center Customer Experience Specialist

Skills
Bank Secrecy ActComputer NavigationContact CentersCustomer ExperienceFCPAFraud InvestigationsInterest Rates
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • High school diploma or equivalent
  • Minimum nine months of contact center customer service training or experience
  • Eighteen months of prior customer service or related experience
  • Successful completion of specialized skill training
  • Effective problem-solving and negotiation skills
  • Ability to navigate multiple computer systems applications and search tools
  • Proven time management skills and ability to multitask
  • Experience interacting positively with unsatisfied customers
  • Clear articulate and accurate communication skills
  • Proficient computer navigation skills including Microsoft Office

Nice to have

  • Professional
  • Customer-focused
  • Multitasker
  • Detail-oriented
  • Calm under pressure

Day to day

  • Responds to customer inquiries by telephone and email with professionalism and accuracy
  • Researches and resolves account problems errors and fraud-related issues using multiple systems
  • Acts as a liaison across U.S. Bank departments to solve complex customer and technology concerns