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U.S. Bank logoU.S. Bank

Contact Center Customer Experience Specialist - PrePaid

Skills
Bank Secrecy ActComputer NavigationContact CentersCustomer ExperienceFCPAFraud InvestigationsInterest Rates
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • High school diploma or equivalent
  • At least 18 months of customer service or related experience
  • Effective problem-solving and negotiation skills
  • Ability to navigate multiple computer systems applications and search tools
  • Strong time management skills and ability to multitask
  • Experience interacting positively with unsatisfied customers
  • Good communication skills with clear pleasant accurate speaking
  • Proficient computer navigation skills including Microsoft Office applications

Nice to have

  • Problem solver
  • Strong communicator
  • Multitasker
  • Customer focused
  • Detail oriented

Day to day

  • Provide responsive customer service by handling telephone and email inquiries with professionalism and care
  • Research and resolve customer problems and errors including fraud support and internet operations issues
  • Act as a liaison across U.S. Bank departments to solve complex customer and technology issues
  • Build thorough knowledge of products services rates terms fees regulations systems and procedures