RRemoteville

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Customer Engineer

Skills
JavascriptSoftware DevelopmentContact CentersCustomer ExperienceEngineeringGitHTML
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Strong software engineering skills
  • Experience with Contact Center and Customer Experience technologies
  • Hands on experience in Go Python and JavaScript
  • Ability to use APIs and SDKs to build solutions
  • Experience with AWS and Git
  • Ability to manage multiple projects simultaneously
  • Strong external stakeholder relationship skills
  • Consultative and strategic problem solving approach

Nice to have

  • Enthusiasm for sales
  • Confidence
  • Precision
  • Think big
  • Deliver simple

Day to day

  • Deliver AI solutions to enterprise contact centers by designing and deploying integrations with customer systems
  • Build applications using Cresta SDKs libraries and APIs for chat and phone platforms
  • Troubleshoot technical issues and collaborate closely with Customer Success Solution Architects and engineering teams to ensure successful outcomes