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Customer Experience Specialist
Skills
Customer ExperienceCustomer ServiceCustomer SupportZendeskSalesforceGoogle WorkspaceDocs
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Fluent professional-level English communication skills written and verbal
- 2+ years of customer support experience across chat or voice channels
- 2+ years of experience using CRMs such as Zendesk or Salesforce
- Comfortable using Google Workspace tools including Docs Sheets and Gmail
- Thrives in fast-paced high-ownership environments where priorities can shift quickly
- Proactive problem-solver who takes initiative without waiting for direction
- Strong attention to detail and ability to stay composed under pressure
- Collaborative teammate who communicates clearly and contributes positively to team performance
Nice to have
- Proactive
- Calm under pressure
- Detail-oriented
- Collaborative
- High ownership
Day to day
- Provide fast accurate and empathetic support across chat voice and email
- Resolve shift payment onboarding and platform issues in real time using sound judgment
- Investigate cases in Zendesk and Salesforce maintain detailed documentation and improve the worker experience by identifying recurring issues and workflow gaps
- Guide new professionals through onboarding while staying calm professional and helpful under pressure
Hiring process
- Application Review
- Case Study
- Talent Screening
- Interview with a Hiring Manager
- Interview with Head of Worker Support