How Remoteville checks and expires listings
Customer Experience Specialist
Skills
Customer ExperienceCustomer LoyaltyCustomer SatisfactionEnablementJewelryLeadershipRecruiting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Comfortable adopting new tools to improve service
- Strong empathy and polished communication skills
- Takes ownership of customer outcomes and anticipates needs
- Able to adapt calmly in a fast-changing environment
- Willing to travel to Leeds or Manchester for occasional in-person meetings
- Able to complete mandatory onsite training in London Leeds or Manchester for up to 3 weeks
Nice to have
- Digital intelligence
- Brand ambassadorship
- Ownership
- Adaptability
- Warm communication
- Calm under pressure
Day to day
- Deliver thoughtful customer support across chat email phone and social channels
- Resolve issues with empathy and maintain clarity care and confidence throughout each interaction
- Use tools efficiently share recurring insights and become a knowledgeable product expert
Hiring process
- Submit an application
- Interview via phone or approved video platform
- Background check