Customer Insight & Engagement Officer
Skills
Analytical SkillsEmployee Assistance ProgramsFacilitationFosteringIdentifying TrendsPassportProduct Marketing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Excellent communication skills both written and verbal
- Ability to build strong relationships with local communities
- Strong analytical skills to translate data into improvements
- Customer service experience in a professional or office environment
- Problem solving skills and ability to remain calm under pressure
- Flexible proactive approach with a willingness to travel regularly
- Full UK driving licence
- Flexible to travel regularly around London Essex Kent and the midlands
- Experience creating customer communications such as newsletters or engagement materials
Nice to have
- Sales experience
- Engagement experience
- Housing sector experience
Day to day
- Proactively manage customer feedback and identify trends and key themes to drive service improvement
- Analyse complaints outcomes and satisfaction surveys to shape actionable improvements and report progress to senior management
- Engage with customers residents and communities through forums visits local initiatives and engagement activities while building strong relationships
Hiring process
- Apply below
- Contact Beth Dunford for application support
- Complete background identity security clearance and BPSS checks