RRemoteville
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Customer Service Engineer

Skills
Customer SupportInterpersonalPreventive MaintenanceSecurity Assertion Markup LanguageTechnical Support
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Minimum 3 years in a fast-paced IT support role required.
  • Skilled in VDI solutions like Citrix VMware and AVD.
  • Proficient in Windows OS and Networking.
  • Experience with PowerShell/Scripting.
  • Exceptional interpersonal and communication skills.

Nice to have

  • Mac/Linux Familiarity
  • SAML/SSO/MFA Experience
  • Multi-lingual

Day to day

  • Provide technical support through chat email and remote sessions.
  • Collaborate with the Customer Success team to maximize customer satisfaction.
  • Troubleshoot and remediate clients issues with software deployment and integration.