RemotevilleRemote Customer Service Engineer Job in EMEA ControlUp
Customer Service Engineer ControlUp
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Customer SupportInterpersonalPreventive MaintenanceSecurity Assertion Markup LanguageTechnical Support
Junior (1-2 years) - Mid-level (3-4 years)
EMEA
Fewer Tickets, Closed Faster, a Better Desktop Experience Now
370+ employees
B2BSaaSITCustomer service
Open for applications
Role
Who you are
- Minimum 3 years in a fast-paced IT support role required.
- Skilled in VDI solutions like Citrix VMware and AVD.
- Proficient in Windows OS and Networking.
- Experience with PowerShell/Scripting.
- Exceptional interpersonal and communication skills.
Desirables
- Mac/Linux Familiarity
- SAML/SSO/MFA Experience
- Multi-lingual
What the job involves
- Provide technical support through chat email and remote sessions.
- Collaborate with the Customer Success team to maximize customer satisfaction.
- Troubleshoot and remediate clients issues with software deployment and integration.
Company
Company mission
ControlUp is dedicated to enhancing the Digital Employee Experience (DEX) for IT teams by providing innovative solutions that streamline troubleshooting, minimize support tickets, and optimize spending. Their comprehensive management fabric empowers organizations to proactively tackle IT challenges, automate solutions, and consolidate tools, ensuring that IT professionals can focus more on strategic initiatives rather than operational issues.Company benefits
- Opportunity to work in a dynamic team
- Engage in interesting technical challenges
- Stay up-to-date with the latest technology
Company values
- Innovation
- Customer Centricity
- Collaboration
- Proactivity