RemotevilleRemote Customer Service Engineer Job in UK ControlUp
Customer Service Engineer ControlUp
£ -
Customer SupportInterpersonalPreventive MaintenanceSecurity Assertion Markup LanguageTechnical SupportVDI SolutionsWindows OSPowerShellScriptingSAMLVMwareAVD
Mid-level (3-4 years) -
UK
Fewer Tickets, Closed Faster, a Better Desktop Experience Now
370+ employees
B2BSaaSITCustomer service
Open for applications
Role
Who you are
- 3+ years in a fast-paced IT support environment.
- Strong knowledge of VDI solutions and Windows OS/Networking.
- Exceptional interpersonal and communication skills with a focus on proactivity and anticipating needs.
Desirables
- Mac/Linux familiarity
- SAML/SSO/MFA experience
- Foreign language fluency
What the job involves
- Support customers through various issues including breaks fixes deployments and integrations.
- Leverage your IT knowledge to provide analytical feedback and best practices.
- Engage in ad-hoc assistance to team members and produce feedback for process improvements.
Company
Company mission
ControlUp is dedicated to enhancing the Digital Employee Experience (DEX) for IT teams by providing innovative solutions that streamline troubleshooting, minimize support tickets, and optimize spending. Their comprehensive management fabric empowers organizations to proactively tackle IT challenges, automate solutions, and consolidate tools, ensuring that IT professionals can focus more on strategic initiatives rather than operational issues.Company values
- Innovation
- Customer Centricity
- Collaboration
- Proactivity