Customer Service Engineer
Skills
Customer SupportInterpersonalPreventive MaintenanceSecurity Assertion Markup LanguageTechnical SupportVDI SolutionsWindows OS
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in a fast-paced IT support environment.
- Strong knowledge of VDI solutions and Windows OS/Networking.
- Exceptional interpersonal and communication skills with a focus on proactivity and anticipating needs.
Nice to have
- Mac/Linux familiarity
- SAML/SSO/MFA experience
- Foreign language fluency
Day to day
- Support customers through various issues including breaks fixes deployments and integrations.
- Leverage your IT knowledge to provide analytical feedback and best practices.
- Engage in ad-hoc assistance to team members and produce feedback for process improvements.