Remote Customer Support Advisor Job in UK ZAVA

Who you are

• Experience in both a customer-facing position with administration, managing multiple queries at the same time, and prioritising as appropriate
• Contact centre experience preferred
• Good decision-making skills, remaining calm under pressure
• Attention to detail and strong organisational skills
• Ability to adapt to changing demands and experience of working in a fast-paced team
• Proficient IT skills

Desirables

• Can work as part of a team
• Adaptable
• Empathetic
• Uses initiative
• Humble
• Inquisitive
• Resilient
• Innovative
• Collaborative

What the job involves

• Act as the first point of contact for patients, partner pharmacies, clinics, and the Medical Director
• Provide WOW end-to-end experiences for patients through all means of written and verbal communication
• Assist the doctor team with medical administration and communication with other healthcare professionals
• Manage and escalate complaints and incidents appropriately
• Facilitate communication between ZAVA, its patients, labs, and partner pharmacies