RRemoteville
ZAVA logoZAVA

Customer Support Advisor

Skills
Call Center AdministrationContact CentersCustomer Experience ManagementCustomer ServiceCustomer SupportGoogle WorkspaceHealthcare
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Experience in both a customer-facing position with administration, managing multiple queries at the same time, and prioritising as appropriate
  • Contact centre experience preferred
  • Good decision-making skills, remaining calm under pressure
  • Attention to detail and strong organisational skills
  • Ability to adapt to changing demands and experience of working in a fast-paced team
  • Proficient IT skills

Nice to have

  • Can work as part of a team
  • Adaptable
  • Empathetic
  • Uses initiative
  • Humble
  • Inquisitive
  • Resilient
  • Innovative
  • Collaborative

Day to day

  • Act as the first point of contact for patients, partner pharmacies, clinics, and the Medical Director
  • Provide WOW end-to-end experiences for patients through all means of written and verbal communication
  • Assist the doctor team with medical administration and communication with other healthcare professionals
  • Manage and escalate complaints and incidents appropriately
  • Facilitate communication between ZAVA, its patients, labs, and partner pharmacies