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Customer Support Advisor
Skills
Call Center AdministrationContact CentersCustomer Experience ManagementCustomer ServiceCustomer SupportGoogle WorkspaceHealthcare
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in both a customer-facing position with administration, managing multiple queries at the same time, and prioritising as appropriate
- Contact centre experience preferred
- Good decision-making skills, remaining calm under pressure
- Attention to detail and strong organisational skills
- Ability to adapt to changing demands and experience of working in a fast-paced team
- Proficient IT skills
Nice to have
- Can work as part of a team
- Adaptable
- Empathetic
- Uses initiative
- Humble
- Inquisitive
- Resilient
- Innovative
- Collaborative
Day to day
- Act as the first point of contact for patients, partner pharmacies, clinics, and the Medical Director
- Provide WOW end-to-end experiences for patients through all means of written and verbal communication
- Assist the doctor team with medical administration and communication with other healthcare professionals
- Manage and escalate complaints and incidents appropriately
- Facilitate communication between ZAVA, its patients, labs, and partner pharmacies