RRemoteville

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Customer Support Associate

Skills
Software As A ServiceAccount ManagementBank Account MaintenanceContextCustomer ExperienceCustomer InteractionDownstream Oil And Gas
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2+ years in customer or technical support in a fast-paced environment
  • Process-minded and detail-oriented with strong organizational and time management skills
  • Empathetic communicator with strong written and verbal customer interactions
  • Comfortable navigating multiple systems handling confidential documents and shifting priorities
  • Legal legal tech or back-office operations experience is a plus
  • Experience with Zendesk Quo and Zoom is a plus

Nice to have

  • Empathetic
  • Detail-oriented
  • Process-minded
  • Organized
  • Adaptable
  • Cross-functional

Day to day

  • Serve as a key contact for scheduling account maintenance voice of customer projects and customer support across the deposition lifecycle
  • Move confidently between systems to troubleshoot issues in real time and keep operations running smoothly
  • Work cross-functionally with Product Engineering and other teams to improve processes products and customer experience