RRemoteville
SupportYourApp logoSupportYourApp

Customer Support Consultant

Skills
Analytical SkillsCooperationCustomer DataCustomer Relationship ManagementEnglishLeadershipRAM
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Native Finnish and good English communication skills at B2 level or higher
  • 6+ months of experience in customer support role
  • CRM systems expertise
  • Strong analytical thinking and research skills
  • Positive proactive and responsible attitude
  • Personal computer with at least 8Gb of RAM
  • Stable internet connection minimum 50 Mbps download and 40 Mbps upload

Nice to have

  • Technical support experience

Day to day

  • Deliver outstanding customer support via calls chats and emails
  • Build strong and lasting customer relationships
  • Handle sensitive customer data with care and security while meeting KPI
  • Communicate with developers and cross-functional specialists to resolve customer issues