Remote Customer Support Engineer Job in United States Second Front Systems

Who you are

• Minimum two years of experience in customer support engineering or technical role
• Proven experience troubleshooting and resolving complex technical issues with AWS, Kubernetes, Docker, Helm, and GCP
• Strong understanding of DevOps principles and practices, including automation, configuration management, and continuous integration/continuous delivery (CI/CD)
• Excellent communication, interpersonal, and problem-solving skills
• Experience working with AWS, Kubernetes, Docker, Helm, GCP and supporting SAAS applications with complex deployment models
• Ability to work independently and as part of a team
• Strong analytical and critical thinking skills
• Proficiency in a variety of technical tools and software (e.g., ticketing systems, knowledge base platforms, collaboration tools)
• A passion for technology and a desire to learn and grow

Desirables

• Bachelor’s Degree in Computer Science or related field
• Ability to communicate, present, and influence credibility and effectively at all levels of the organization
• Experience working in a startup environment, demonstrating skills in prioritizing tasks, wearing multiple hats, and working collaboratively in a cross-functional team
• Ability to adopt, create, and iterate on changing procedures in near-real time
• Knowledge of DevSecOps tools and practices
• Ability to obtain DoD 8570 certification
• Active Security Clearance (TS-SCI)

What the job involves

• Provide exceptional technical support to our customers through GitLab tickets
• Troubleshoot customer issues with our products and services, leveraging your knowledge of DevOps principles and practices
• Collaborate with internal teams (engineering, security, and product) to diagnose and resolve complex technical problems
• Document technical solutions and processes to ensure knowledge sharing and continuous improvement
• Identify and escalate critical issues to the appropriate teams in a timely manner
• Proactively research and stay up-to-date on the latest industry trends and technologies
• Contribute to the development and improvement of our customer support knowledge base
• Maintain a positive and professional demeanor while providing excellent customer service

Application process

• Visit our careers page to learn more.