Customer Support

Skills

TrainingContact CentersCustomer ExperienceData PrivacyEyewearNegotiationOpen Enrollment

Role

What the job involves

The main requirements, responsibilities and hiring steps.

1 to 2 years customer service experience in moderate to complex inquiries
Available to work any shift including weekends holidays and overnight
Demonstrated internet knowledge and basic browser settings understanding
Ability to use multiple software programs simultaneously
Working knowledge of MS Office
Effective verbal communication skills
Effective written communication skills
Excellent interpersonal and rapport-building skills
Ability to ask relevant questions to identify customer needs
Proven problem-solving negotiation and decision-making skills
Ability to use discretion and judgment in applying guidelines
Ability to listen process transactions and interact simultaneously in a fast-paced environment
May be subject to a credit check if processing payments
Reliable home internet and equipment meeting stated requirements

Handle routine and complex customer inquiries accurately and efficiently
Research customer issues and complaints to determine effective resolutions
Educate customers on products services and solutions while maintaining service standards