How Remoteville checks and expires listings
Customer Support
Skills
TrainingContact CentersCustomer ExperienceData PrivacyEyewearNegotiationOpen Enrollment
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1 to 2 years of customer service experience in complex inquiries
- Available to work any shift including weekends holidays and overnight
- Demonstrated internet knowledge and basic browser settings understanding
- Ability to use multiple software programs simultaneously
- Working knowledge of MS Office
- Strong verbal and written communication skills
- Excellent interpersonal and rapport-building skills
- Ability to ask relevant questions to identify customer needs
- Problem-solving negotiation and decision-making skills
- Ability to use discretion and judgment in call handling
- Ability to listen process transactions and interact simultaneously in a fast-paced environment
Nice to have
- Customer-focused
- Detail-oriented
- Adaptable
- Professional
- Collaborative
Day to day
- Provide timely and accurate customer support across multiple communication channels
- Handle routine to complex inquiries from members clients providers and business partners
- Research issues resolve complaints and educate customers on products services and solutions
- Identify trends communicate concerns to internal teams and maintain service standards
Hiring process
- Application process details not provided