How Remoteville checks and expires listings
Customer Support Specialist III
Skills
Contact CentersContextContinuous ImprovementCustomer SuccessModelingOptimizationService-Level Agreements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years of production accounting experience in Film & Television
- Hands-on familiarity with FTV production accounting tools such as Cast & Crew Entertainment Partners iEase Axiom MPI or similar
- Strong client-facing communication skills across phone email and live chat
- Excellent written communication skills for clear issue documentation and internal tickets
- Sharp troubleshooting instincts and ability to research and validate before responding
- Ability to manage a case queue multitask and prioritize in a fast-paced environment
- Active AI fluency using tools like ChatGPT Claude or Gemini daily
- Comfort working cross-functionally in a remote high-growth environment
- Familiarity with Salesforce Zoom Contact Center Linear Slack and Notion or ability to ramp quickly
Nice to have
- Concierge-minded
- Detail-oriented
- Process-driven
- Collaborative
- Adaptable
Day to day
- Own a portfolio of support cases and inbound interactions across email live chat and phone, guiding crew members and client users from first contact to resolution
- Investigate product behavior and production workflows, reproduce bugs, identify root causes, and recommend clear next steps or workable solutions
- Collaborate closely with Customer Success Payroll Ops Product and Engineering to resolve issues, maintain service levels, and deliver a concierge-quality support experience
Hiring process
- Submit your application today
- Talent team will review and contact you