How Remoteville checks and expires listings
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2–4 years of customer support experience via phone email or chat
- Experience troubleshooting software or technical issues
- Experience using a CRM platform such as Salesforce or Zendesk
- Strong written and verbal communication skills
- Excellent problem solving and customer service skills
- Comfortable learning new software and technologies
- Experience supporting SaaS or software products is preferred
- Familiarity with remote support tools and ticketing systems is preferred
- Proficiency with Microsoft Office applications is preferred
Nice to have
- Customer-focused
- Patient
- Technically strong
- Organized
- Detail-oriented
- Calm under pressure
- Solutions-driven
- Collaborative
- Eager to learn
- Fast-paced environment
Day to day
- Serve as the primary contact for customer inquiries across phone email and chat while delivering prompt friendly support
- Troubleshoot software and technical issues and guide customers toward effective resolutions with clear communication
- Document support cases accurately in the CRM escalate complex issues when needed and collaborate with internal teams to improve outcomes