RRemoteville

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LollyLaw logoLollyLaw

Customer Support Specialist

Skills
Software As A ServiceBusinessCreativeCustomer SatisfactionCustomer ServiceCustomer SupportGraphic Design Principles
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 1-2 years of customer support experience
  • SaaS experience preferred
  • Strong initiative and creative problem solving
  • Strong communication skills
  • Ability to understand customer needs
  • Able to work well with a team and independently
  • Excellent conflict management skills
  • Experience in the legal or consulting industry advantageous

Nice to have

  • Proactive
  • Energetic
  • Self-driven
  • Problem-solver
  • Go-getter
  • Clear communicator
  • Collaborative
  • Analytical

Day to day

  • Support existing customers through chat email and phone while delivering prompt helpful service
  • Diagnose and troubleshoot client issues to resolve problems and improve the customer experience
  • Onboard new customers with training calls check-ins and ongoing guidance while writing and updating help center materials
  • Improve client retention work with stakeholders and build strong trusted relationships across the legal tech industry