Remote Customer Support Specialist Job in United States Medallion

Who you are

• 3+ years of experience in customer support role
• 1+ years of experience with Payer Enrollment, Licensing, and/or Credentialing
• Proficient in using GSuites tools including GSheets, GDocs, and GMail
• Must be able to work collaboratively in a team-oriented environment and be able to foster good working relationships with others both within and outside the organization
• Able to communicate well with a wide variety of internal and external contacts at all levels of the organization

What the job involves

• Handle customer inquiries by investigating and resolving complex issues in a timely and efficient manner while maintaining high customer satisfaction
• Collaborate with cross-functional teams, including Customer Success, product development, and operations, to effectively address customer needs and provide timely solutions
• Gather customer feedback to help identify trends and patterns and provide insights and recommendations to improve the overall customer experience
• Maintain a thorough understanding of products, services, and company policies to provide accurate and up-to-date information to customers
• This role is expected to work PST hours