How Remoteville checks and expires listings
Customer Support Specialist
Skills
CredentialingCustomer ExperienceCustomer SatisfactionCustomer SupportPayerTechnical SupportTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years of experience in customer support role
- 1+ years of experience with Payer Enrollment, Licensing, and/or Credentialing
- Proficient in using GSuites tools including GSheets, GDocs, and GMail
- Must be able to work collaboratively in a team-oriented environment and be able to foster good working relationships with others both within and outside the organization
- Able to communicate well with a wide variety of internal and external contacts at all levels of the organization
Day to day
- Handle customer inquiries by investigating and resolving complex issues in a timely and efficient manner while maintaining high customer satisfaction
- Collaborate with cross-functional teams, including Customer Success, product development, and operations, to effectively address customer needs and provide timely solutions
- Gather customer feedback to help identify trends and patterns and provide insights and recommendations to improve the overall customer experience
- Maintain a thorough understanding of products, services, and company policies to provide accurate and up-to-date information to customers
- This role is expected to work PST hours