RRemoteville

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ONWARD Medical logoONWARD Medical

Customer Support Specialist

Skills
Customer ExperienceCustomer InteractionCustomer Relationship ManagementCustomer ServiceMedical DevicesOrder ManagementOrganization Skills
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's degree; Science concentration preferred
  • Minimum of 3 years of customer service experience in the medical device or healthcare industry
  • Experience with SCI community a strong plus
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency with Salesforce CRM and Microsoft Office Suite
  • Ability to handle multiple tasks and prioritize effectively
  • Empathy and patience when dealing with customers
  • Detail oriented with strong organizational skills
  • Strong oral and written English language proficiency
  • Basic understanding of medical device products and the healthcare industry mandatory
  • Self-motivated, team-oriented, and a quick learner with a passion for helping others
  • Represents the ONWARD CODE (values)

Nice to have

  • Proficiency with Salesforce CRM and Microsoft Office Suite
  • Excellent verbal and written communication skills
  • Strong oral and written English language proficiency

Day to day

  • Providing support for customer inquiries and issues related to medical devices
  • Managing orders and ensuring timely delivery
  • Utilizing Salesforce.com to track and manage customer interactions and data

Hiring process

  • Then we'd love to hear about you!