Customer Support Specialist
Skills
Customer ExperienceCustomer InteractionCustomer Relationship ManagementCustomer ServiceMedical DevicesOrder ManagementOrganization Skills
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree; Science concentration preferred
- Minimum of 3 years of customer service experience in the medical device or healthcare industry
- Experience with SCI community a strong plus
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Salesforce CRM and Microsoft Office Suite
- Ability to handle multiple tasks and prioritize effectively
- Empathy and patience when dealing with customers
- Detail oriented with strong organizational skills
- Strong oral and written English language proficiency
- Basic understanding of medical device products and the healthcare industry mandatory
- Self-motivated, team-oriented, and a quick learner with a passion for helping others
- Represents the ONWARD CODE (values)
Nice to have
- Proficiency with Salesforce CRM and Microsoft Office Suite
- Excellent verbal and written communication skills
- Strong oral and written English language proficiency
Day to day
- Providing support for customer inquiries and issues related to medical devices
- Managing orders and ensuring timely delivery
- Utilizing Salesforce.com to track and manage customer interactions and data
Hiring process
- Then we'd love to hear about you!