RemotevilleRemote Customer Support Specialist Job in United States ONWARD Medical
Customer Support Specialist ONWARD Medical
$80000 - $100000
Customer ExperienceCustomer InteractionCustomer Relationship ManagementCustomer ServiceMedical DevicesOrder ManagementOrganization SkillsSalesforce.Com
Mid-level (3-4 years) -
United States
Empowering Movement
150+ employees
Open for applications
Role
Who you are
- Bachelor's degree; Science concentration preferred
- Minimum of 3 years of customer service experience in the medical device or healthcare industry
- Experience with SCI community a strong plus
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Salesforce CRM and Microsoft Office Suite
- Ability to handle multiple tasks and prioritize effectively
- Empathy and patience when dealing with customers
- Detail oriented with strong organizational skills
- Strong oral and written English language proficiency
- Basic understanding of medical device products and the healthcare industry mandatory
- Self-motivated, team-oriented, and a quick learner with a passion for helping others
- Represents the ONWARD CODE (values)
Desirables
- Proficiency with Salesforce CRM and Microsoft Office Suite
- Excellent verbal and written communication skills
- Strong oral and written English language proficiency
What the job involves
- Providing support for customer inquiries and issues related to medical devices
- Managing orders and ensuring timely delivery
- Utilizing Salesforce.com to track and manage customer interactions and data
Application process
- Then we'd love to hear about you!
Company
Company mission
ONWARD Medical is a medical technology company creating innovative therapies to restore movement, function, and independence in people with spinal cord injuries. ONWARD Medical’s work builds on more than a decade of basic science and preclinical research conducted at the world’s leading neuroscience laboratories. ARC Therapy, which can be delivered by implantable (ARC-IM) or external (ARC-EX) systems, is designed to deliver targeted, programmed spinal cord stimulation to restore movement and other functions in people with spinal cord injury, ultimately improving their quality of life.Company values
- Customer Support Specialist in ONWARD Medical your role is to provide exceptional support for our commercial product line. In this role, you will be the primary point of contact for our customers, addressing inquiries, processing orders, and resolving technical issues.
- Provide timely and accurate information to customers regarding product features, usage, and troubleshooting. This role will be critical to delivering an excellent customer experience.
- Work closely with sales, marketing, and technical support teams to ensure a seamless customer experience and improve overall customer satisfaction.
- Self-motivated, team-oriented, and a quick learner with a passion for helping others.
- Represents the ONWARD CODE (values).