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Customer Support Specialist
Skills
Airline TicketingBooking SystemsCustomer Relationship ManagementEnglishHospitality IndustryRoot CauseSpoken English
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Travel industry experience required
- Excellent written and spoken English
- 1-2+ years in customer or member support
- Strong writing skills for clear simple replies
- Calm and empathetic under pressure
- Organized and detail-oriented ticket management
- Tech-comfortable with helpdesk CRM and booking tools
- Reliable internet connection and quiet professional workspace
Nice to have
- Warm communication
- Solutions-first mindset
- Attention to detail
- Adaptable learner
- Remote self-discipline
Day to day
- Handle member inquiries from first message to resolution with clear and friendly communication
- Manage email support as the core channel while also assisting through live chat and occasional phone support
- Coordinate with operations and suppliers to resolve booking issues cancellations modifications and account questions quickly and accurately
- Verify member identity securely and maintain accurate handling of sensitive account details
- Improve canned responses and help content while flagging recurring issues to the operations team
Hiring process
- Send your CV
- Include a short note on support experience
- Submit a one-minute video explaining fit
- Optional: include a brief sample reply to a cancellation email