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Customer Support Specialist
Skills
APIDocumentationEasily AdaptableFlagsHeavy Lift OperationRoot CauseSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years in B2B Customer Support Operations or Fintech
- Experience in regulated environments such as Fintech or Banking
- Comfort working with ambiguity and solving problems independently
- Ability to distinguish user error from system error
- Experience triaging AML KYC alerts and fraud flags
- Strong technical troubleshooting skills
- Ability to document issues clearly for Engineering
- Comfort balancing commercial urgency with compliance safety
Nice to have
- Problem solver
- Detail oriented
- Adaptable
- Proactive
- Calm under pressure
Day to day
- Own complex support cases end-to-end and deliver clear solutions to clients
- Investigate root causes for failed transactions technical issues and process friction
- Act as a bridge between Compliance Sales Product Risk and Engineering while protecting client trust
- Reproduce bugs document technical steps and hand over clean reports to Engineering
- Support specialized fintech configurations and troubleshoot integrations for vertical-specific client needs