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Customer Support Specialist
Skills
Airline TicketingAnalytical SkillsCustomer Relationship ManagementEvent TicketingMicrosoft 365Microsoft ExcelRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1 to 5 years in Support Help Desk management
- Strong verbal and written communication skills
- Organized detail-oriented and able to manage multiple tasks independently and in a team
- Proficiency with Microsoft 365 tools including Outlook Excel and Word
- Ability to explain technical concepts to technical and non-technical users
Nice to have
- Collaborative
- Detail-oriented
- Organized
- Customer-focused
- Analytical
Day to day
- Monitor case queues and respond to incoming tickets phone calls and chat inquiries with urgency and professionalism
- Diagnose and resolve application and configuration issues using root cause analysis and clear troubleshooting
- Maintain timely customer communication during incidents outages and escalations while documenting bugs and recurring issues
- Collaborate across teams to share customer feedback and support product improvements
- Provide reliable technical help desk support in a collaborative public sector environment