How Remoteville checks and expires listings
Customer Support Specialist
Skills
Software As A ServiceTrainingCustomer ExperienceCustomer InteractionCustomer Relationship ManagementEasily AdaptableKnowledge Base
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- College degree preferred or up to one year of relevant experience
- Customer service experience in a SaaS environment preferred
- Fitness studio experience with ClubReady is a plus
- Strong written and verbal communication skills
- Excellent problem-solving and sound judgment
- Ability to work with technical and non-technical customers
- Strong interpersonal skills and relationship building ability
- Ability to work well under pressure
- Detail oriented
- Excellent multitasking skills
- Flexibility to work irregular hours when required
- Must be located in an eligible US state
Nice to have
- Personable
- Empathetic
- Team player
- Adaptable
- Customer-focused
- Detail-oriented
- Collaborative
- Leadership-minded
Day to day
- Provide first-level support to a national customer base through phone live chat and support tickets in Zendesk.
- Troubleshoot customer issues using multiple resources and methods while delivering timely accurate solutions.
- Maintain detailed records create knowledge base content and collaborate across teams to improve customer outcomes.