Remote Customer Support with English Job in United States TELUS Digital

Who you are

• Minimum B2 English level (oral and written)
• Previous experience in customer support
• Availability for a full-time schedule 13:30 - 22:00 Monday-Friday
• Availability to work from home
• Strong team-oriented interpersonal skills
• Ability to interface with a wide variety of people and roles
• Strong analytical skills
• Proven ability to solve problems and learn new processes quickly
• Identification of opportunities for process improvement
• Self-motivated in continuous learning
• Capable of adjusting and excelling in a fast-paced environment
• Ability to handle multiple responsibilities, multitask, and work independently
• Ability to thrive under pressure
• Previous experience in reviewing, processing, and executing large contracts is a plus

What the job involves

• Responsible for improving the customers' purchasing experience
• Deliver legendary service and own any customer issues, driving them to resolution
• Anticipate customer needs and communicate effectively and professionally, leveraging experience, knowledge, wisdom, and soft skills