RRemoteville

How Remoteville checks and expires listings

TELUS Digital logoTELUS Digital

Customer Support with English

Skills
B2CChatContact CentersCustomer ExperienceCustomer SupportHelp Desk SupportRole Modeling
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Minimum B2 English level (oral and written)
  • Previous experience in customer support
  • Availability for a full-time schedule 13:30 - 22:00 Monday-Friday
  • Availability to work from home
  • Strong team-oriented interpersonal skills
  • Ability to interface with a wide variety of people and roles
  • Strong analytical skills
  • Proven ability to solve problems and learn new processes quickly
  • Identification of opportunities for process improvement
  • Self-motivated in continuous learning
  • Capable of adjusting and excelling in a fast-paced environment
  • Ability to handle multiple responsibilities, multitask, and work independently
  • Ability to thrive under pressure
  • Previous experience in reviewing, processing, and executing large contracts is a plus

Day to day

  • Responsible for improving the customers' purchasing experience
  • Deliver legendary service and own any customer issues, driving them to resolution
  • Anticipate customer needs and communicate effectively and professionally, leveraging experience, knowledge, wisdom, and soft skills