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Customer Technical Support Specialist
Skills
C#Emerging TechnologiesEnhanced Data Rates For GSM EvolutionHTMLInternet ExplorerMacMozilla
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1-3 years supporting customer-facing software or a technical bachelor’s degree
- Strong verbal and written communication skills with polished phone etiquette
- Ability to elicit customer needs quickly with composure and politeness
- Strong problem-solving skills and a solutions-oriented mindset
- Advanced knowledge of Internet browsers including IE Safari Chrome and Mozilla
- Excellent attention to detail strong follow-through and regular multitasking ability
- Ability to handle complex client needs with sound judgment and innovation
- Working knowledge of Windows and Mac operating systems
- Experience with Salesforce C# or HTML
Nice to have
- Self-motivated
- Technically curious
- Client-facing
- Detail-oriented
- Solutions-oriented
Day to day
- Handle customer calls and emails with care and accuracy while delivering timely technical solutions
- Research troubleshoot diagnose and resolve software issues and escalate complex problems when needed
- Support proprietary and third-party applications answer technical questions provide customer education and help maintain a high-quality client experience