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Developer Support Engineer

Skills
Full-Stack DevelopmentSoftware As A ServiceWeb ApplicationsContextDefaultsProperty Management SystemsResearch And Development
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 3+ years building production web applications full stack
  • Hands on Ruby on Rails experience
  • Hands on React with TypeScript experience
  • Owned production issues end to end and prevented recurrence
  • AI native with experience using Claude Code or similar
  • Strong communicator who keeps stakeholders informed
  • High agency and extreme ownership
  • Startup or scale up B2B SaaS background

Nice to have

  • Resourceful
  • Proactive
  • Collaborative
  • Growth minded
  • AI native

Day to day

  • Own the full lifecycle of high impact product issues from triage through diagnosis fixing and prevention
  • Build internal tooling and automation that makes customer facing and technical success teams self sufficient
  • Improve performance with instrumentation logging monitoring and hands on optimization while feeding actionable insights back to product squads