Remote Digital Customer Service Specialist Job in UK Vax Ltd

Who you are

• Experience in digital customer service channels
• Strong skills within Excel & Visio
• Curious and questioning nature
• Ability to work in a fast-paced, agile environment
• Salesforce experience is advantageous
• Previous AI model management and conversational design is desirable

Desirables

• Salesforce experience
• AI model management

What the job involves

• Support the Digital Customer Service Manager in the operational management of interactive customer journeys
• Analyze data including feedback with recommendations for continual improvement
• Assist in bringing in new digital channels within the Customer Service department
• Plan and assist in building journeys with AI conversational design
• Support designing end-to-end customer journeys to encourage self-serve
• Maintain the intent model management and optimize it based on feedback
• Work with Product and Marketing Teams to ensure relevant information is presented to customers
• Assist in designing and optimizing purchase journeys within the digital customer ecosystem

Application process

• If this looks like a great next step in your career then do not hesitate to apply