Digital Customer Service Specialist
Skills
Conversation DesignCustomer SatisfactionCustomer ServiceCustomer Service ManagementCustomer SupportIndustry StandardsIntuitiveness
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in digital customer service channels
- Strong skills within Excel & Visio
- Curious and questioning nature
- Ability to work in a fast-paced, agile environment
- Salesforce experience is advantageous
- Previous AI model management and conversational design is desirable
Nice to have
- Salesforce experience
- AI model management
Day to day
- Support the Digital Customer Service Manager in the operational management of interactive customer journeys
- Analyze data including feedback with recommendations for continual improvement
- Assist in bringing in new digital channels within the Customer Service department
- Plan and assist in building journeys with AI conversational design
- Support designing end-to-end customer journeys to encourage self-serve
- Maintain the intent model management and optimize it based on feedback
- Work with Product and Marketing Teams to ensure relevant information is presented to customers
- Assist in designing and optimizing purchase journeys within the digital customer ecosystem
Hiring process
- If this looks like a great next step in your career then do not hesitate to apply