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BigPanda logoBigPanda

Director, UX Design

Skills
Software As A ServiceArtificial IntelligenceBusiness InsightsBusiness-To-BusinessDesign SystemsEngineeringPortfolio Management
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 8+ years in UX / Product Design with experience leading design for complex B2B SaaS platforms
  • Proven track record designing AI-powered or agentic systems and workflows
  • Experience owning cross-product design systems and interaction patterns at scale
  • Strong portfolio demonstrating systems thinking interaction design and measurable product impact
  • Ability to influence product strategy and executive decision-making across Product and Engineering
  • Comfortable operating as a player-coach in early-stage or small design organizations
  • Experience designing for operational or technical users in areas such as ITOps DevOps observability security or ITSM
  • Strong perspective on AI-native design and human–AI collaboration including familiarity with modern AI-assisted design and research tools

Nice to have

  • Systems thinker
  • Strategic mindset
  • Collaborative leader
  • User-centered
  • High autonomy

Day to day

  • Define AI-native UX principles and interaction models for an agentic AI platform
  • Lead the design process by creating user-centered conceptual models and prototypes while collaborating closely with Engineering and PMs
  • Own the end-to-end user experience across BigPanda’s products and core platform capabilities for key ITOps personas
  • Create and evolve a scalable design system that supports both human-crafted and AI-generated interfaces across products
  • Use rapid prototyping user research behavioral data and AI-assisted design tools to shape product strategy and roadmap
  • Operate as a player-coach in a high-velocity environment building design operations foundations while hiring mentoring and leading a growing UX team