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Help Desk Specialist (C&A)
Skills
Computer RepairInformation TechnologyNetworkingOperating SystemsOperations SupportPassword ResetsResets
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Tier I and Tier II technical support experience
- Ability to troubleshoot software account access and system issues
- Experience documenting incidents and service requests
- Ability to escalate and track complex issues through resolution
- Experience with user provisioning and password resets
- Ability to support releases and testing
- Willingness to travel to Washington DC for onsite meetings
Nice to have
- Detail-oriented
- Customer-focused
- Analytical
- Collaborative
- Responsive
Day to day
- Provides Tier I and Tier II technical support to application users and administrators.
- Troubleshoots software account access and system issues while documenting incidents and service requests.
- Escalates complex issues to technical teams and tracks them through resolution, supporting user provisioning password resets and release testing.