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Help Desk Specialist
Skills
Computer LiteracyCustomer ServiceIT Service ManagementMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookServicenow
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong written and verbal communication ability
- Solid computer proficiency and comfort navigating technical issues
- Experience in help-desk customer service call center or similar support environments
- Email support experience is beneficial
- Familiarity with Microsoft Office tools especially Outlook Word and Excel
- Associate degree or higher
- Prior customer service experience minimum one year is desirable
- Familiarity with service management tools such as ServiceNow
- Must meet eligibility requirements to obtain a Public Trust clearance
Nice to have
- Professional
- Empathetic
- Organized
- Responsive
- Detail-oriented
Day to day
- Deliver Tier-1 help desk support for a large online learning community.
- Handle calls emails and tickets with prompt professional customer assistance.
- Assist users with account access system navigation course enrollment login issues and general troubleshooting.