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Parsons Corporation logoParsons Corporation

HR Shared Services Advisor

Skills
Active ListeningAd Hoc ReportingCase ManagementCritical ThinkingDeductive ReasoningHR PoliciesHuman Resources
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • High School Diploma or equivalent
  • 3+ years of experience in Human Resources (if High School diploma only)
  • Excellent communication and organizational skills
  • Ability to multi-task
  • 1+ year of related work experience (if candidate has a Bachelor's degree)
  • High level of confidentiality
  • Ability to deliver quality, error-free work in a fast-paced, high production environment
  • Strong verbal and written communication skills
  • Experience in customer service or call center environment
  • Ability to build effective working relationships
  • Familiarity with utilizing technology and software for work assignments
  • Ability to respond to common inquiries or complaints quickly and accurately from employees
  • Analytical skills
  • Strong personal accountability, resilience, and ability to work under pressure while maintaining a positive attitude

Nice to have

  • Professional demeanor
  • Strong time management and prioritization skills
  • Ability to demonstrate and maintain a high level of professionalism
  • Minimal travel required

Day to day

  • Provides support to our North America employees by answering general inquiries in a clear, accurate, and timely manner about HR policies, payroll, HR Services, and tools
  • Handles one to three HR programs, such as onboarding, unemployment, education verifications, audits, offboarding and/or other programs or platforms of support
  • Applies critical thinking and active listening skills to effectively diagnose callers’ needs and to determine key details to document in the case management tool
  • Utilizes multiple systems to research, troubleshoot and provide issue resolution
  • Conducts New Hire Orientation
  • Produces ad hoc reporting
  • Documents all customer interactions via Salesforce case management system
  • Ensures proper triage, escalation, and effective resolution of more complex inquiries by engaging HR Shared Services lead and/or Manager
  • Encourages and trains employees to utilize self-service resources
  • Attends meetings related to areas of support

Hiring process

  • This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled
  • Imagine next and join the Parsons quest—APPLY TODAY!