Remote HR Shared Services Advisor Job in Virginia, United States Parsons Corporation

Who you are

• High School Diploma or equivalent
• 3+ years of experience in Human Resources (if High School diploma only)
• Excellent communication and organizational skills
• Ability to multi-task
• 1+ year of related work experience (if candidate has a Bachelor's degree)
• High level of confidentiality
• Ability to deliver quality, error-free work in a fast-paced, high production environment
• Strong verbal and written communication skills
• Experience in customer service or call center environment
• Ability to build effective working relationships
• Familiarity with utilizing technology and software for work assignments
• Ability to respond to common inquiries or complaints quickly and accurately from employees
• Analytical skills
• Strong personal accountability, resilience, and ability to work under pressure while maintaining a positive attitude

Desirables

• Professional demeanor
• Strong time management and prioritization skills
• Ability to demonstrate and maintain a high level of professionalism
• Minimal travel required

What the job involves

• Provides support to our North America employees by answering general inquiries in a clear, accurate, and timely manner about HR policies, payroll, HR Services, and tools
• Handles one to three HR programs, such as onboarding, unemployment, education verifications, audits, offboarding and/or other programs or platforms of support
• Applies critical thinking and active listening skills to effectively diagnose callers’ needs and to determine key details to document in the case management tool
• Utilizes multiple systems to research, troubleshoot and provide issue resolution
• Conducts New Hire Orientation
• Produces ad hoc reporting
• Documents all customer interactions via Salesforce case management system
• Ensures proper triage, escalation, and effective resolution of more complex inquiries by engaging HR Shared Services lead and/or Manager
• Encourages and trains employees to utilize self-service resources
• Attends meetings related to areas of support

Application process

• This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled
• Imagine next and join the Parsons quest—APPLY TODAY!