RRemoteville

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Human Resources Service Center Lead

Skills
Client RelationsHuman ResourcesLeadershipMentoringShared ServicesStakeholder ManagementTeam Leadership
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 7+ years in HR operations or HR service delivery with multi-country scope
  • Experience leading HR service delivery teams and managing escalations
  • Strong knowledge of regional employment laws and HR compliance requirements
  • Experience managing case operations with KPIs and SLAs
  • Experience in a matrixed cross-functional environment
  • Bachelor’s degree in Business Human Resources or related field or equivalent experience
  • Fluency in English
  • Additional regional language preferred

Nice to have

  • Strategic
  • Customer-focused
  • Detail-oriented
  • Process improvement mindset
  • Collaborative
  • Adaptable

Day to day

  • Oversee regional HR service delivery across multiple European countries, ensuring accurate and timely support for employees and managers
  • Act as the first escalation point for complex and high-risk HR matters, investigating issues and documenting decisions with care
  • Partner with internal teams and external vendors to standardize processes, strengthen compliance, and improve the employee and client experience

Hiring process

  • Apply below
  • Background check after offer
  • References may be requested at final stage