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Implementation Manager
Skills
Analytical SkillsCustomer OnboardingCustomer SatisfactionCustomer SuccessCustomer SupportOnboardingSoftware As A Service
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree or equivalent work experience
- 3+ years of experience in customer onboarding customer success customer support or relevant role
- Experience in a SaaS environment
- Strong time management prioritization problem-solving and communication skills
Day to day
- Own and execute the customer onboarding journey from start to finish
- Serve as the post-sales first impression of the Rinsed brand
- Become an expert on the Rinsed Salespath application and provide training and support to ensure proper use of the software
- Coach customers on operational changes and how to hold their employees accountable while using Salespath tools
- Identify and troubleshoot any issues that may arise during the onboarding process
- Ensure customer satisfaction by proactively addressing any concerns in a timely manner
- Continuously gather and communicate feedback from customers to improve the onboarding process and the product
- Collaborate cross-functionally with internal technical resources on the more technical aspects of the onboarding process
- Be the go-to point of contact for customers starting their Rinsed journey