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IT Support Specialist
Skills
Customer ServiceIT OperationsIT Service ManagementJiraMacMicrosoft OfficeTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years in IT support or helpdesk role
- Experience using structured ticketing systems and SLAs
- Experience supporting Level 1 and Level 2 issues preferred
- Strong knowledge of Microsoft 365 applications and services
- Strong knowledge of Windows 10/11 and macOS troubleshooting
- Experience with identity access and permissions support
- Jira Service Management experience as an agent required
- Familiarity with Intune and Jamf endpoint management tools
- Strong troubleshooting communication and customer service skills
- Excellent organizational skills and attention to detail
- Relevant IT certifications strongly preferred
- Ability to maintain professionalism confidentiality and HIPAA compliance
Nice to have
- Customer-focused
- Detail-oriented
- Proactive
- Collaborative
- Solution-oriented
- Organized
- Professional
- Coachable
Day to day
- Provide Level 1 and Level 2 technical support to internal users in a modern cloud-first environment.
- Troubleshoot hardware software access and endpoint issues across Windows and macOS while supporting Microsoft 365 services.
- Manage tickets in Jira Service Management triage priorities meet SLAs document work clearly and improve support outcomes through better processes.