Remote Junior / Middle Support Engineer Job in EMEA HomeBuddy

Who you are

• 1-3 years of experience in technical support or IT service desk (L2)
• Proficiency in administering Google Workspace, Jira, Slack, and other related services
• Hands-on experience in automating processes and services
• Basic knowledge of programming languages (e.g., Python, JavaScript, or similar)
• Basic understanding of databases and SQL queries
• Familiarity with API technologies and tools like Postman
• Familiarity with the basic principles of access control and information security
• Strong communication skills and the ability to work effectively in a team environment
• A very good level of English, at least upper-intermediate. Intermediate Russian is a plus

Desirables

• Knowledge of ITIL principles or other IT service management frameworks
• Experience with CRM systems and customer support workflows
• Understanding of web technologies, including HTTP status codes, request/response structures, and common API response types
• Understanding of CI/CD processes and tools like Docker, Jenkins, and Bitbucket
• Familiarity with monitoring tools and practices for maintaining system uptime
• Basic knowledge of network protocols and troubleshooting connectivity issues

What the job involves

• Providing first-line support for third-party tools like Google Workspace, Atlassian Suite, Miro, Slack and other
• Supporting our product by monitoring its status, participating in incident handling, and preparing initial analyses for QA and development teams
• Administering and troubleshooting access control and service-related issues
• Automating routine support tasks and services to enhance efficiency
• Being a part of CRM team to handle API-related issues and create integration with different CRM
• Working closely with the DevOps team as the first line of defence in resolving basic infrastructure issues
• Maintaining and updating the knowledge base with detailed troubleshooting steps and solutions