How Remoteville checks and expires listings
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1-3 years of experience in technical support or IT service desk (L2)
- Proficiency in administering Google Workspace, Jira, Slack, and other related services
- Hands-on experience in automating processes and services
- Basic knowledge of programming languages (e.g., Python, JavaScript, or similar)
- Basic understanding of databases and SQL queries
- Familiarity with API technologies and tools like Postman
- Familiarity with the basic principles of access control and information security
- Strong communication skills and the ability to work effectively in a team environment
- A very good level of English, at least upper-intermediate. Intermediate Russian is a plus
Nice to have
- Knowledge of ITIL principles or other IT service management frameworks
- Experience with CRM systems and customer support workflows
- Understanding of web technologies, including HTTP status codes, request/response structures, and common API response types
- Understanding of CI/CD processes and tools like Docker, Jenkins, and Bitbucket
- Familiarity with monitoring tools and practices for maintaining system uptime
- Basic knowledge of network protocols and troubleshooting connectivity issues
Day to day
- Providing first-line support for third-party tools like Google Workspace, Atlassian Suite, Miro, Slack and other
- Supporting our product by monitoring its status, participating in incident handling, and preparing initial analyses for QA and development teams
- Administering and troubleshooting access control and service-related issues
- Automating routine support tasks and services to enhance efficiency
- Being a part of CRM team to handle API-related issues and create integration with different CRM
- Working closely with the DevOps team as the first line of defence in resolving basic infrastructure issues
- Maintaining and updating the knowledge base with detailed troubleshooting steps and solutions