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Lead Technical Writer
Skills
BusinessData CentersOperationsOptimizationProcess OptimizationService-Level AgreementsStructured Finance
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 4+ years of technical writing experience in a datacenter infrastructure or hardware-intensive operational environment
- Strong ability to translate complex technical and operational concepts into clear structured documentation
- Experience owning a documentation library end-to-end including version control governance frameworks and review cycles
- Familiarity with documentation tooling such as Confluence Notion SharePoint or equivalent
- Comfortable working closely with technical and operational subject matter experts
- Detail-oriented and organized with the ability to manage multiple concurrent documentation workstreams
- Experience writing for diverse audiences including on-site operations staff vendor teams and executive leadership
Nice to have
- Detail-oriented
- Organized
- Collaborative
- Proactive
- Audience-aware
- Governance-minded
Day to day
- Own the documentation layer for on-site operations across the datacenter portfolio, ensuring playbooks runbooks SOPs and safety materials are clear current and usable.
- Translate complex engineering operational and vendor-specific information into structured audience-appropriate documentation for staff vendors and leadership.
- Build and govern a documentation framework with version control review cadences approval workflows archival protocols and a centralized indexed library.
- Track documentation gaps partner with site leadership and operations teams and create onboarding and customer-facing operational documentation where needed.