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Lettings Officer
Skills
Affordable HousingCustomer SatisfactionFair HousingKey Performance IndicatorsLettingsSocial HousingSustainable Communities
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Background in social housing or lettings preferred
- Great interpersonal skills
- Ability to resolve issues positively and objectively
- Collaborative approach within a team
- Experience working with customers in a result driven environment
- Customer focussed positive mindset
- Strong organisational skills
- Strong decision-making skills
- Ability to work towards performance indicators
- Based within commutable distance of Birmingham or Worcester offices
- Willing to undergo a basic DBS check
Nice to have
- Result driven
- Customer focussed
- Positive mindset
- Organised
- Collaborative
- Supportive
Day to day
- Support customers through the lettings journey with a strong focus on service and care
- Assess applicants' circumstances and suitability to ensure successful tenancies and sustainable communities
- Work closely with the wider lettings team to reduce empty homes and meet KPI targets and deadlines
Hiring process
- Email recruitment@platformhg.com for more information
- Interview scheduled for 23rd and 24th July