RRemoteville
Platform Housing Group logoPlatform Housing Group

Lettings Officer

Skills
Affordable HousingCustomer SatisfactionFair HousingKey Performance IndicatorsLettingsSocial HousingSustainable Communities
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Background in social housing or lettings preferred
  • Great interpersonal skills
  • Ability to resolve issues positively and objectively
  • Collaborative approach within a team
  • Experience working with customers in a result driven environment
  • Customer focussed positive mindset
  • Strong organisational skills
  • Strong decision-making skills
  • Ability to work towards performance indicators
  • Based within commutable distance of Birmingham or Worcester offices
  • Willing to undergo a basic DBS check

Nice to have

  • Result driven
  • Customer focussed
  • Positive mindset
  • Organised
  • Collaborative
  • Supportive

Day to day

  • Support customers through the lettings journey with a strong focus on service and care
  • Assess applicants' circumstances and suitability to ensure successful tenancies and sustainable communities
  • Work closely with the wider lettings team to reduce empty homes and meet KPI targets and deadlines

Hiring process

  • Email recruitment@platformhg.com for more information
  • Interview scheduled for 23rd and 24th July