How Remoteville checks and expires listings
Manager, Product Documentation
Skills
AnalyticsBusiness MetricsCustomer ExperienceDocumentationLeadershipQuantitative DataTechnical Writing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years of experience in leading help content creation
- Strong understanding of self-service support strategies
- Highly skilled at technical writing
- Able to provide constructive feedback to the team
- Obsessed with solving customer problems
- Driven to find creative long-term solutions
- Capable of casting an exciting vision of the future
- Can iterate towards a high-quality help experience
- Know the value of tracking and analytics
- Skilled written communicator
Nice to have
- Skilled written communicator
- Leadership capabilities
Day to day
- Develop and implement effective strategies to enhance the Help Center's efficiency and effectiveness
- Lead and mentor a team of Technical Writers to ensure top-tier self-service support for our customers
- Leverage data and analytics to shape and measure the impact of initiatives
Hiring process
- Answer in-depth questions about skills and experiences at the start of the application process
- Optional resume and CV fields
- Receive status updates within seven days of application