RRemoteville

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Operations Associate (CX)

Skills
Attention To DetailCustomer ExperienceCustomer Relationship ManagementCustomer ServiceDocument ManagementHubspotOnboarding
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • High attention to detail and strong accuracy
  • Drive to improve processes and reduce manual work
  • Clear written communication and strong documentation habits
  • Comfort with manual repetitive operational tasks
  • Familiarity with CX or support tooling such as Intercom Zendesk Zoho Desk or similar
  • Escalates early and takes ownership
  • Comfortable working in a fast-paced environment with shifting priorities

Nice to have

  • Proactive
  • Curious
  • Communicative
  • Analytical
  • Organised

Day to day

  • Own and execute back-end processing tasks that keep Customer Experience and the Onboarding and Service team running.
  • Deliver accurate operational work across document management data entry system administration and housekeeping.
  • Identify repetitive processes and propose improvements to reduce friction and support a smarter way of working.
  • Produce clear documentation and progress updates so work can be picked up easily and blockers are visible.
  • Develop working knowledge of CX tooling including Intercom and HubSpot and help unblock common issues across teams.

Hiring process

  • Intro call with Talent, 30 minutes
  • Hiring Manager interview, 60 minutes
  • Skills interview with the People team, 60 to 90 minutes, including a practical exercise review
  • Bar raiser with our founders, 45 minutes