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Remote Product Support Analyst Job in United States Banfield Pet Hospital

Product Support Analyst Banfield Pet Hospital
$69000 - $95000
Computer ScienceCritical ThinkingCustomer InteractionCustomer SatisfactionCustomer SupportCustomer-Focused ServiceIdentifying Trends
United States


Experience petcare made easy with an Optimum Wellness Plan® mars.com/privacy • mars.com/legal
10850+ employees
HealthcarePetsVeterinaryPreventive care


Role


Who you are

  • Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
  • 3 to 5 years of experience.
  • Proven experience in customer support, technical support, or a similar role.
  • Strong technical acumen with an ability to understand and explain complex products.
  • Excellent problem-solving skills and the ability to think critically.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.
  • Familiarity with CRM software and support tools.

Desirables

  • Technical acumen
  • Problem-solving skills
  • Communication skills
  • Team collaboration
  • CRM familiarity


What the job involves

  • Enhancing customer satisfaction and loyalty through expert support and problem resolution.
  • Providing exceptional support to customers by addressing their product-related queries and issues.
  • Acting as the bridge between our customers and the product team, ensuring products exceed customer expectations.

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Company


Company mission

Founded in Portland, OR, in 1955, Banfield is the largest veterinary practice in the world and an innovative leader in the industry. In 2007, Banfield joined the Mars, Inc. family of businesses, and today we are 1,100 hospitals strong with over 20,000 associates working toward one goal—to give pets the highest quality veterinary care in neighborhoods across the United States and Puerto Rico. Banfield focuses on preventive veterinary care—a proactive approach to medicine aimed at early diagnosis and improving overall pet health. From the publication of peer reviewed evidence-based papers, to our industry-leading anesthesia protocols, to our annual award-winning State of Pet Health® Report, we have helped raise the bar for the standards of pet health care.



Company benefits

  • Competitive salary with paid time off & holidays
  • Medical, dental, and vision insurance
  • Fertility and family-building assistance
  • Paid Parental leave
  • Practice Paid Basic Life Insurance
  • Practice Paid Short- and Long-Term Disability
  • Competitive referral program
  • Automatic enrollment 401(k) Savings Plan
  • Commuter Benefits
  • Legal Plan
  • Health Savings Account & Flexible Spending Account
  • Mental health support and resources
  • Paid Volunteering
  • Optimum Wellness Plans® for up to three pets
  • Continuing Education allowance and MED hours
  • Student Debt Relief
  • Discounts including Mars, PetSmart, Royal Canin, fitness, cellular and more


Company values

  • Founded in 1955 and now part of Mars, Inc., Banfield Pet Hospital operates over 1,100 hospitals employing over 20,000 associates. We are committed to delivering the highest quality of preventive veterinary care and consistently raising the bar in the veterinary field through innovative practices and community focus.


Company HQ

Vancouver
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