Project/Program Manager III

Day to day

• The PM designs and controls the project kick off process and ensures customer requirements are met within a detailed delivery plan and is ultimately responsible for scope time cost and quality
• Once the customer is ready to launch the PM coordinates testing and training of the delivered solution maintains support the PM will work in collaboration with the customer and on-boarding team in order to establish project scope consistent with the customer’s reasonable needs
• Plan Baseline – Establish a project baseline and detailed plan for each implementation which will determine work packages client and LivePerson resources responsibilities and timelines necessary to meet customer and LivePerson objectives
• The project plan will clearly define overall plan interdependencies and major plan milestones
• Ensure all aspects of scope time quality and cost are achieved or bettered through our comprehensive project management methodology
• Manage the Customer kick off meeting and define and control all resources identified from that meeting to ensure the agreed scope is appropriately achieved
• Communicate plan milestones and general progress through weekly client updates
• Identify all delivery resource needs and request resources in line with plan requirements
• Work with the PM team and other colleagues to coach and guide improvement