Remote Relativity Service Delivery Manager Job in London, UK Relativity

Who you are

• 4+ years of technical experience working with Relativity in a customer-facing role RCA required
• Strong written and verbal communication skills
• Ability to work efficiently under pressure drive projects to completion and meet deadlines
• Ability to manage multiple projects simultaneously and prioritize based on company and team objectives
• Meticulous attention to detail
• Experience working in a SaaS IaaS and/or Hybrid environments
• Experience with and knowledge of e-discovery industry and products

Desirables

• Attention to Detail
• Capacity Planning
• Key Performance Indicators
• RCA
• Relativity
• Service Delivery
• Service Delivery Management
• The Self Diagnosis Method

What the job involves

• The Service Delivery Management Team proactively supports customers in meeting their goals and overcoming technical challenges using Relativity products
• The SDM develops an account plan and strategy for leveraging the Relativity platform to achieve objectives
• This role involves technical account oversight and managing the relationship with the customer

Application process

• Remote