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Relativity logoRelativity

Relativity Service Delivery Manager

Skills
Attention To DetailCapacity PlanningE-DiscoveryKey Performance IndicatorsRCARelativityService Delivery
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 4+ years of technical experience working with Relativity in a customer-facing role RCA required
  • Strong written and verbal communication skills
  • Ability to work efficiently under pressure drive projects to completion and meet deadlines
  • Ability to manage multiple projects simultaneously and prioritize based on company and team objectives
  • Meticulous attention to detail
  • Experience working in a SaaS IaaS and/or Hybrid environments
  • Experience with and knowledge of e-discovery industry and products

Nice to have

  • Attention to Detail
  • Capacity Planning
  • Key Performance Indicators
  • RCA
  • Relativity
  • Service Delivery
  • Service Delivery Management
  • The Self Diagnosis Method

Day to day

  • The Service Delivery Management Team proactively supports customers in meeting their goals and overcoming technical challenges using Relativity products
  • The SDM develops an account plan and strategy for leveraging the Relativity platform to achieve objectives
  • This role involves technical account oversight and managing the relationship with the customer

Hiring process

  • Remote