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Relativity Service Delivery Manager
Skills
Attention To DetailCapacity PlanningE-DiscoveryKey Performance IndicatorsRCARelativityService Delivery
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 4+ years of technical experience working with Relativity in a customer-facing role RCA required
- Strong written and verbal communication skills
- Ability to work efficiently under pressure, drive projects to completion, and meet deadlines
- Ability to manage multiple projects simultaneously and prioritize based on company and team objectives
- Meticulous attention to detail
- Experience working in a SaaS, IaaS and/or Hybrid environments
- Experience with and knowledge of e-discovery industry and products
Nice to have
- Attention to detail
- Capacity planning
- E-discovery
- Key performance indicators
- RCA
- Relativity
- Service delivery
- Service delivery management
- The self-diagnosis method
Day to day
- The Service Delivery Management Team proactively supports our customers in meeting their goals and overcoming technical challenges encountered using the Relativity suite of products.
- The SDM works with our customers to ensure successful outcomes with key customer projects, goals, and KPIs.
- The SDM develops account plans and strategies for leveraging the Relativity platform to achieve the customers' objectives and performs ongoing technical account oversight.