Remote Relativity Service Delivery Manager Job in UK Relativity

Who you are

• 4+ years of technical experience working with Relativity in a customer-facing role RCA required
• Strong written and verbal communication skills
• Ability to work efficiently under pressure, drive projects to completion, and meet deadlines
• Ability to manage multiple projects simultaneously and prioritize based on company and team objectives
• Meticulous attention to detail
• Experience working in a SaaS, IaaS and/or Hybrid environments
• Experience with and knowledge of e-discovery industry and products

Desirables

• Attention to detail
• Capacity planning
• E-discovery
• Key performance indicators
• RCA
• Relativity
• Service delivery
• Service delivery management
• The self-diagnosis method

What the job involves

• The Service Delivery Management Team proactively supports our customers in meeting their goals and overcoming technical challenges encountered using the Relativity suite of products.
• The SDM works with our customers to ensure successful outcomes with key customer projects, goals, and KPIs.
• The SDM develops account plans and strategies for leveraging the Relativity platform to achieve the customers' objectives and performs ongoing technical account oversight.