Relocation Operations Lead
Skills
Account ManagementAnalytical SkillsContextDashboardsData AnalyticsHealthcareLicensing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3–6 years of professional experience in B2B account management operations customer success or program management
- Experience designing or building an operational workflow playbook or system in a professional role
- Hands-on experience with data analysis or reporting including dashboards KPI tracking or operational reports
- Personal immigration or relocation experience or professional experience supporting immigrant communities through transitions
- Based in the United States
Nice to have
- Founding experience
- U.S. healthcare familiarity
- EB-3 knowledge
- BON licensing knowledge
- AI project experience
- Startup experience
- Direct report experience
- Engineering science or business degree
Day to day
- Manage and coach the Operations Associates team, providing day-to-day guidance, performance feedback, onboarding, and training to strengthen capability over time
- Own the end-to-end relocation experience, coordinating pre-arrival planning, flight booking, housing placement, transportation, and local resource orientation through successful U.S. onboarding
- Build the playbooks, SOPs, and dashboards that make relocation consistent at scale, while tracking key KPIs like on-time arrivals, housing placement rate, and candidate satisfaction
- Show up personally when nurses face urgent relocation issues or difficult moments, offering calm support and problem-solving that cannot be delegated
- Pre-scope new facility cities by traveling ahead of candidates to assess housing, transport, and local market realities so candidates can be pitched accurately
- Partner closely with Account Management, Immigration, and Licensing to surface risks early, align timelines, and create seamless handoffs across the company