Remote Rent Assistant Job in West Midlands, UK Platform Housing Group

Who you are

• Experience working with customers in a customer-focussed environment
• Ability to show empathy and great listening skills
• Ideally an understanding of welfare benefits or money management advice (training provided)
• Desirable: Experience in the housing sector or willingness to learn
• Ability to travel to group office in Solihull twice a month

Desirables

• Experience in the housing sector
• Understanding of welfare benefits
• Money management advice

What the job involves

• Give customers excellent service whenever they contact the Income team to discuss their rent account
• Keep accurate records of the contact with each customer on our systems
• Work as part of a busy frontline team making a real difference to the lives of customers
• Receive fantastic training and mentoring to feel comfortable and gain the knowledge and skills to support customers

Application process

• Click apply or contact recruitment@platformhg.com for more information