How Remoteville checks and expires listings
Rent Assistant
Skills
Customer ExperienceCustomer SatisfactionCustomer ServiceCustomer SupportFocussedNegotiationPhone Etiquette
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience working with customers in a customer-focussed environment
- Ability to show empathy and great listening skills
- Ideally an understanding of welfare benefits or money management advice (training provided)
- Desirable: Experience in the housing sector or willingness to learn
- Ability to travel to group office in Solihull twice a month
Nice to have
- Experience in the housing sector
- Understanding of welfare benefits
- Money management advice
Day to day
- Give customers excellent service whenever they contact the Income team to discuss their rent account
- Keep accurate records of the contact with each customer on our systems
- Work as part of a busy frontline team making a real difference to the lives of customers
- Receive fantastic training and mentoring to feel comfortable and gain the knowledge and skills to support customers
Hiring process
- Click apply or contact recruitment@platformhg.com for more information