RRemoteville
Platform Housing Group logoPlatform Housing Group

Rent Assistant

Skills
Customer ExperienceCustomer SatisfactionCustomer ServiceCustomer SupportFocussedNegotiationPhone Etiquette
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Experience working with customers in a customer-focussed environment
  • Ability to show empathy and great listening skills
  • Ideally an understanding of welfare benefits or money management advice (training provided)
  • Desirable: Experience in the housing sector or willingness to learn
  • Ability to travel to group office in Solihull twice a month

Nice to have

  • Experience in the housing sector
  • Understanding of welfare benefits
  • Money management advice

Day to day

  • Give customers excellent service whenever they contact the Income team to discuss their rent account
  • Keep accurate records of the contact with each customer on our systems
  • Work as part of a busy frontline team making a real difference to the lives of customers
  • Receive fantastic training and mentoring to feel comfortable and gain the knowledge and skills to support customers

Hiring process

  • Click apply or contact recruitment@platformhg.com for more information