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SaaS Solutions Architect

Skills
Software As A ServiceContact CentersCustomer SuccessData ExchangeEasily AdaptableHealthcareProject Implementation
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 4+ years in solutions architect customer engineering or technical project implementation roles
  • 2+ years in enterprise B2B SaaS preferably customer support or contact center solutions
  • Hands-on experience with APIs authentication middleware web services and messaging patterns
  • Proficiency with LLMs prompt engineering AI-led workflows and real-time decisioning
  • Strong front-end skills in JavaScript CSS and JSON
  • Familiarity with ETL and data transformation
  • Experience integrating with CRMs especially Salesforce and Zendesk
  • Ability to digest complex business requirements and design integrated workflow solutions
  • Strong troubleshooting and cross-functional problem-solving skills
  • Excellent client-facing communication and executive presentation skills

Nice to have

  • start-up experience
  • customer-first mindset
  • analytical mindset
  • business acumen

Day to day

  • Design and demo tailored AI-driven and conversational workflows that streamline complex customer support interactions.
  • Collaborate with client IT teams to configure integrations with CRMs APIs and third-party platforms for reliable data exchange.
  • Lead onboarding UAT training and go-live activities while managing multiple implementation projects and client expectations.