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Salesforce Manager
Skills
Apex ProgrammingCSMCustomer Relationship ManagementData ArchitectureDecision-MakingLeadershipPresentation Skills
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong oral and written communication skills
- Strong research, analysis and interpretation skills
- Ability to manage projects involving complex themes and communications related to value-added services and misc. projects
- Ability to make decisions that impact the company's goals, objectives and growth
- Experienced in CRM and CSM methodology
- Experienced in detail data architecture
- Ability to develop documents and communication materials
- Ability to identify and work with third-party resources to gather information, build coalitions, and help advance objectives
- Ability to present materials to stakeholders and train colleagues
- Experienced in absorbing information quickly and summarizing understandably
- Experience managing complex projects and working with multiple kinds of technology
- Ability to prioritize projects and meet deadlines
- Must be able to maintain objectivity and demonstrate diplomacy and tact in all situations
- Proficient in PC Windows-based software including Microsoft Office applications
- Proficient in Apple-based software and operating system for both desktop and mobile.
Day to day
- Demonstrate superior technical expertise in the development, management, and implementation of the Customer Relationship Management (CRM) and Customer Service Management (CSM) strategies by collaborating with C level positions to drive and support sales growth and customer retention goals.
- The CRM/CSM (Salesforce) manager is accountable for the oversight and decision-making authority to drive a successful delivery of CRM/CSM technology-related projects, phases, and components of projects which include highly complex business rules and processes that directly impact the strategic business units’ goals and objectives.
- Analyze, architect, develop, configure, design, customize and implement complex business processes including workflows, visual flows, APEX code, and API integration while maintaining the data integrity and security of multiple environments within the CRM/CSM (Salesforce) system.