Remote Salesforce Manager Job in United States American Fidelity

Who you are

• Strong oral and written communication skills
• Strong research, analysis and interpretation skills
• Ability to manage projects involving complex themes and communications related to value-added services and misc. projects
• Ability to make decisions that impact the company's goals, objectives and growth
• Experienced in CRM and CSM methodology
• Experienced in detail data architecture
• Ability to develop documents and communication materials
• Ability to identify and work with third-party resources to gather information, build coalitions, and help advance objectives
• Ability to present materials to stakeholders and train colleagues
• Experienced in absorbing information quickly and summarizing understandably
• Experience managing complex projects and working with multiple kinds of technology
• Ability to prioritize projects and meet deadlines
• Must be able to maintain objectivity and demonstrate diplomacy and tact in all situations
• Proficient in PC Windows-based software including Microsoft Office applications
• Proficient in Apple-based software and operating system for both desktop and mobile.

What the job involves

• Demonstrate superior technical expertise in the development, management, and implementation of the Customer Relationship Management (CRM) and Customer Service Management (CSM) strategies by collaborating with C level positions to drive and support sales growth and customer retention goals.
• The CRM/CSM (Salesforce) manager is accountable for the oversight and decision-making authority to drive a successful delivery of CRM/CSM technology-related projects, phases, and components of projects which include highly complex business rules and processes that directly impact the strategic business units’ goals and objectives.
• Analyze, architect, develop, configure, design, customize and implement complex business processes including workflows, visual flows, APEX code, and API integration while maintaining the data integrity and security of multiple environments within the CRM/CSM (Salesforce) system.