How Remoteville checks and expires listings
Senior Manager, Customer Experience
Skills
Analytical SkillsCoachingCustomer ExperienceLeadershipMicrosoft ExcelResolutionsRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 8+ years of experience in strategy management consulting product or related field
- Experience in support strategy is a plus
- Proven track record of leading cross-functional initiatives and delivering results
- Strong problem solver able to break down complex ambiguous challenges
- Highly analytical and comfortable using data to inform decisions
- Experience managing and developing teams of two or more people
- Strong interpersonal and relationship-building skills
- Ability to influence across all levels
- Bias for action and adaptability
- Customer-focused and optimized for business and user outcomes
Nice to have
- Strategic
- Analytical
- Ownership
- Excellent judgment
- Interpersonal skills
- Relationship-building
- Influential
- Adaptable
- Customer-focused
Day to day
- Lead the Credit & Refunds Resolutions team and shape a cross-functional compensation decision function that improves cost and growth outcomes
- Set strategy, prioritize initiatives, and use data and AI to optimize support and fraud decisions
- Align stakeholders across Product Engineering Analytics and Operations while driving measurable business impact and team development