Senior Manager, Sales Tools and Systems

Skills

AdoptionBusiness IntelligenceContinuous ImprovementData ArchitectureSalesStrategic InitiativesSystems Management

Role

What the job involves

The main requirements, responsibilities and hiring steps.

8+ years in Salesforce Administration Business Analysis Product Ownership Program Management Revenue Operations or related CRM leadership roles
Experience owning and prioritizing a Salesforce backlog using Jira or similar agile project management tools
Strong requirements gathering business analysis and process documentation skills including writing user stories and acceptance criteria
Demonstrated ability to prioritize competing requests and influence stakeholders across multiple business functions
Experience leading cross-functional programs from requirements gathering through UAT implementation and adoption
Proven experience managing technical teams external consultants and implementation partners
Strong understanding of Salesforce platform capabilities automation integrations reporting and data architecture
Experience working with Salesforce administrators and developers to design and deliver scalable business solutions
Salesforce Administrator certification required Advanced Administrator certification preferred
Background in Program Management Product Ownership Business Systems Management or Revenue Operations strongly preferred
Excellent communication stakeholder management and relationship-building skills
Strong analytical mindset with a commitment to data quality governance and continuous improvement

Own the Sales Systems roadmap and prioritize enhancements that improve sales performance and operational efficiency.
Translate business needs into clear requirements user stories and implementation plans across Salesforce and the wider sales technology stack.
Lead cross functional delivery from discovery through testing launch adoption and ongoing optimization while managing stakeholders and technical partners.