RRemoteville

How Remoteville checks and expires listings

Zingtree logoZingtree

Senior SaaS Solutions Architect

Skills
Software As A ServiceContact CentersCustomer SuccessData ExchangeEasily AdaptableHealthcareProject Implementation
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 7+ years in solutions architecture customer engineering or technical implementation roles
  • 4+ years in enterprise B2B SaaS preferably customer support or contact center solutions
  • Hands-on experience with APIs authentication protocols middleware web services and messaging patterns
  • Experience with conversational AI technologies including LLMs prompt engineering and agentic workflows
  • Strong front-end skills in JavaScript CSS and JSON
  • Familiarity with ETL and data transformation
  • Experience integrating with CRMs especially Salesforce and Zendesk
  • Excellent communication skills for client-facing stakeholder management

Nice to have

  • Startup experience
  • Analytical mindset
  • Client-facing expertise
  • Business acumen
  • Cross-functional collaboration

Day to day

  • Design and build tailored AI-driven conversational workflows that align with customer support goals
  • Configure and integrate the platform with CRMs APIs and third-party systems to ensure reliable data exchange
  • Lead onboarding testing training and go-live activities while managing timelines risks and stakeholder expectations